1.Items are usually shipped in 1-2 working days after payment received. But we do not ship on weekends and holidays.
2. We cooperate with China Post office, TNT, DHL,EMS,UPS etc.we have warehouse in China, USA, and UK for now, and will have warehouses in more countries as time goes by.so you can choose some of our products from different warehouses according to the country you are from. So far, the Customs declaration percentage of our Express shipment has reached 100%. And Tracking number will be emailed to you once we shipped.
3.We normally mark your item as GIFT, valued less than $10 on Customs Declaration label.
4.During the selling season, the item may take longer to arrive than usual. Please select "Express" shipping option if you want your item badly.
5.For Import duties, taxes and charges are not included in the item price or shipping charges.
6.If your item is returned to us for the reason of your side, we are glad to resend your item. but you are responsible for the shipping feed More detailed
Q: When will I receive my order?
A: Items are usually shipped in 1-2 working days after payment received.
We cooperate with China Post office, TNT, DHL,EMS,UPS etc., what's more, we can ship from USA, UK, France, Germany warehouse which will take less time to arrival. But it takes long time to some far away counties, such as Brazil, Chile, Uruguay, Argentina, Ecuador, Italy, Indonesia and so on, just be patient! To remote area, we will charge more of the shipping fee.
Q: If not satisfied with the product can return?
A: Of course, But all returned items must be:
● in new condition
● cannot be tried on or worn
● with all original packaging and tags attached
● sent back within 5 days of receipt
Items that do not meet these criteria will be charged a 50% fee OR you can opt to have the items sent back; standard Domestic or International reshipping fees will be charged. Shipping fees for returns are to be paid by the customer. We are not responsible for lost or damaged packages. Promotional items of the product being returned must also be sent back, otherwise retail value will be charged.
Q: I am worried about sizing and the exact size and fit of the dress. How can I make sure I order the correct size and fit?
A: For stock dress,plz Compare your unique measurements with our measuring guide, use our made-to-order model which allows us to make your dress based on your exact measurements for a custom-fit dress. If your size is between two size, please choose the bigger size and plan on having it altered!
If the size is customized . you can provide us the according size as our request .
Q: Can I order the stocked dress in a different fabric/color?
A: Each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way.