Q: How do I know if I have placed the order successfully?

A: All successful orders will have an order confirmation email sent to your registered email address. If you have not received any confirmation email after you have placed your order, please contact us for assistance. You may also want to check your spam folder to see if our emails have gone there.

Q: Can I make changes to my order after I have placed it?

A: You can still make changes to your order if we have not yet sent your item. Please contact us of your changes to make within 24 hours after you have placed your order.

Q: How can I use the discount code?

A: On checkout before you make payment, please enter the discount code in the box and enter apply. You will then see the discount being applied to your order.

Q: Can I cancel the order I placed?

A: In some cases we may accept cancellation if an order has not yet been shipped, but we must also receive the cancellation request by email within 24 hours after the order was placed.For customized order, we are unable to cancel order.

Q: What is your return policy? Do you offer any item exchange?

A:If you are not completely satisfied with your purchase, we offer a hassle-free return and exchange policy. Please see our guideline below for details.To better our customer shopping experience, we have refined our return and exchange policies. If you are not satisfied with your purchase, you can return it for up to 30 days after delivery.Check more details of our return policy.

Q: How long does it take you to dispatch my item?

A:Processing time usually takes about 2-4 working days, however it can also be different for some items, so please refer to the individual product page for details.

Q: Why my order status shows as Completed but I have not received my shipment?

A:When an order is marked as Completed, this means that we have processed the order, labeled your package and handed it to the shipping carrier – in other words, the fulfillment part of the order is now complete. Having your order marked as Completed does not mean that your package has arrived.

Q: What kind of fibers do you use in your wigs?

A: We use a high temperature fiber that can be heated up to 180°C (356°F) - the lowest setting on most hair tools. Our wigs have much thought and thorough testing put into each design and do not require a style overhaul like general cosplay wigs.

Q: Can i wear the wig? I'm afraid it's for small to wearing

A: Our Cap Size is fit to head which between 22inch--24.5inch ,it comes with the elastic strap. so their length can be freely customized, as well as confidence your wig won't fall out, or get blown away by winds.