FAQS - Help Center

About Order:

Order Cancellation: 

a. Please email to services01@wig-supplier.com with your order number. 

b. Orders can not be cancelled after shipped already. 

The money will be back to your paypal account immediately. 

Order Address/Size change: 

Please email to services01@wig-supplier.com with your order number and your new request. 

Add item to current order: 

Please email to services01@wig-supplier.com with your order number and the link of the item you want to add. 

Or cancel the order and place a new order with all items you need. 

About Shipping:

The arrive time of my order: 

The arrive time=Order Processing time +Transportation time. 

Generally, item order processing time is 5-10 working days（refer to the product description page or ask customer service） 

Transportation time depends on the shipping options you choose. 

Order tracking: 

We will send tracking information to your registration email immediately after finish processing. 

If you think your order tracking is abnormal，feel free to email us. 

The Shipping Fee: 

It is base on the package's weight, volume, your country and shipping method you choose, you can add the item you are interested in into cart and go to checkout page to check how much the shipping fee is. 

If your address is in a remote area , they are may be extra shipping fee. 

About After-sale service:

Product missing/broken/defective: 

Please email us within 48 hours after you receive the package (with your order number and photo attached),we can solve it for you. 

Normally we can resend missing/broken/defective parts. 

Size exchange/Return goods: 

Please email us within 48 hours after you receive the package, keep the goods complete and intact. 

OTHER:

Custom size: 

We don’t offer custom size.