Return & Refund Policy

>Returns

Our policy lasts 30 days. If 30 days have gone by since your order arrived , unfortunately we can’t offer you a refund or exchange.. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. (You can have a try，but please keep the wig clean and complete ）. 

To complete your return, we require a receipt or proof of purchase.. 

The following are the conditions for return:
1. Faulty items damaged/broken or soiled upon arrival
2. Items received in the incorrect size/color.
3. Unwashed, unworn and unused item(s) within 30 days of the order delivery date.
4. All return items must have the product tag attached and are in their original packaging.

Non-Returnable & Non-exchangable Items:
1.Faulty items damaged/broken or soiled upon arrival
2.Items received in the incorrect size/color.
3.Unwashed, unworn and unused item(s) within 30 days of the order delivery date.
3.All returnable or exchangeable items must have the product tag attached and are in their original packaging.

NOTE:
All returns must be authorized by the L-email Wig Team
If the customer wants to return the package due to their own reasons, they need to pay the return shipping fee for the package.

Returns Process

Please carefully follow our returns process to minimize any delays: 
1.If your item is returnable (see above),pls email us at services01@wig-supplier.com ,provide following info:
   Order number
   SKU number or product name
   Reason for return
2.Our customer service team will respond to your request within 48 hours and provide you our return address.Pls noted that don't use the shipping address on the package.
3.Please return the item according to our instructions and send us return proof in the form of the tracking number and a valid return receipt.

>Refunds

Once your return has been received and inspected, we will apply for a refund directly for you. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.. 

Late or missing refunds (if applicable). 

If you haven’t received a refund yet, first check your bank account again.. 

Then contact your credit card company, it may take some time before your refund is officially posted.. 

Next contact your bank. There is often some processing time before a refund is posted.. 

If you’ve done all of this and you still have not received your refund yet, please contact us at services01@wig-supplier.com.. 

>Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at services01@wig-supplier.com. 

Notice: Returning shipping fee and resend shipping fee will need to bare by buyers.. 

What if the size is unsuitable?. 

We accept returning for exchange or refund within 15 days after you receive our products, if the size is not fit. But you should afford the returning shipping fee by yourself. So please take care of choose size and refer to our size chart. The payment of the products can be fully refunded when we received the new completed item with tag.. 

What if part of my order is missing or defecting?. 

First of all, If all items are confirmed to be shipped but you still have a missing item, please contact us with this information.. 

We can check the orders only if it is reported within 15 days of receipt.. 

Your order will be handled under following procedure:. 

1) You will be asked to send photos of the received items and the package.. 

2) We will check on our shipping system if the item is omitted from the original shipment.. 

3) When confirmed as missing item, we will process refunding or resending for the missing item. However, if omitted item checks as sold out, then it will be refunded immediately as well.. 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.. 

CANCELLATION

• There is no fee for cancellations on orders placed within 24 hours.
• Any cancellation for orders placed on our website after 24 hours will incur a 10% restocking fee.