Return & Refund Policy

EXCHANGE & RETURN POLICY

At L-email Wig, we stand behind our product. If you are not completely satisfied with your purchase, we offer a hassle free return and exchange policy within 15 days of receipt. 

 

15 Day Returns Warranty

The item must be sent back to our warehouse within 15 days of receiving the order. Please email us at services01@wig-supplier.com

 

Returnable & Exchangeable Items

1.Faulty items damaged/broken or soiled upon arrival
2.Items received in the incorrect size/color.
3.Unwashed, unworn and unused item(s) within 15 days of the order delivery date.
3.All returnable or exchangeable items must have the product tag attached and are in their original packaging.

 

Non-Returnable & Non-exchangable Items

1. Items outside the 15 days warranty time-frame.
2: All custom-made items can not be returned or exchange.
3: If you return part of the costumes, the payment can not be refunded.
4: Worn, used or altered items can not be returned.
5. The clearance items, lucky bag can not be returned for a refund.

NOTE:
All returns must be authorized by the L-email Wig Team

1: Unauthorized refusal packages will be charged 15% of the total cost on the order as restocking fee. Also, this makes sense in the case that you forget to sign the package andthe parcel is returned back to us.

2: 20% restocking fee will be charged, if the return is not authorized. Thus, 80% of the total cost on the order can be refunded.

 

Returns Process

Please carefully follow our returns process to minimize any delays: 
1.If your item is returnable (see above),pls email us at services01@wig-supplier.com ,provide following info:
   Order number
   SKU number or product name
   Reason for return
2.Our customer service team will respond to your request within 48 hours and provide you our return address.Pls noted that don't use the shipping address on the package.
3.Please return the item according to our instructions and send us return proof in the form of the tracking number and a valid return receipt.
4. Once we have received the returned item(s), we will email you and arrange an exchange or a refund within 3 days.


Return Shipping Costs & Address

The customer will be responsible for the cost of the return shipping. The package can be sent back to our office via the most affordable shipping method of the customer's choice.

 

CANCELLATION

  • There is no fee for cancellations on orders placed within 24 hours.
  • Any cancellation for orders placed on our website after 24 hours will incur a 10% restocking fee.